Users are eligible for a refund under the following circumstances:
Unsuccessful swaps or transactions.
Technical issues resulting in payment errors.
Dissatisfaction with the received product or service within 7 days of the swap.
(2) Refund Request Process:
To request a refund, users must:
Submit a refund request through the Tiger New Energy support email at contact@tigernewenergy.com within 7 days of the transaction.
Provide relevant details such as transaction ID, date, and a brief explanation for the refund.
(3) Refund Processing Time:
Refund requests will be processed by Tiger New Energy within 10 business days.
(4) Refund Methods:
Delays may occur due to external factors, and users will be notified of any extended processing times.
Refunds will be issued through the original payment method.
(5) Transaction Disputes:
In case the original payment method is unavailable, alternative methods may be used at the discretion of Tiger New Energy.
Users can report transaction disputes through the Tiger New Energy Swapping App.
(6) Cancellation Policy:
The resolution process will involve a thorough investigation, and users will be notified of the outcome within 14 days.
Users can cancel a transaction within 24 hours of initiating the swap.
(7) Contact Information:
For refund requests, disputes, or general inquiries, users can contact Tiger New Energy’s customer support at contact@topgearbattery.com or through the in-app support system.
